Why My Restaurant Script Needed a Total Makeover
I honestly didn't think tweaking my restaurant script would make such a massive difference in how my front-of-house team interacts with guests, but boy, was I wrong. For the longest time, I just let everyone wing it. I figured that as long as they were polite and the food was hot, the rest would just fall into place. But after watching a few awkward table greetings and seeing my average check size stall out, I realized that the "winging it" strategy was actually hurting the vibe of the place. ...